Conflict Resolution In Nursing Essay

Read Finkelman (2016), Chapter 13: Improving Teamwork: Collaboration, Coordination, and Conflict Resolution, section on Negotiation and Conflict Resolution, pp. 324-333.
Observe nurses in a care delivery setting. Identify a recurring conflict with the potential to negatively impact patient care. Decide if delegation was an issue in the conflict. This should be from your practice setting or prelicensure experiences.Conflict Resolution In Nursing Essay

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Provide details of what happened, including who was involved, what was said, where it occurred, and what was the outcome that led you to decide the conflict was unresolved.
Identify the type of conflict. Explain your rationale for selecting this type.
Outline the four stages of conflict, as described in our text, and how they relate to your example.
Propose strategies to resolve the conflict. Search scholarly sources in the library and the Internet for evidence on what may be effective.
Discuss if delegation was an issue in the conflict. Be specific.
Describe how you would collaborate with a nurse leader to reach consensus on the best strategy to employ to deal with the conflict.
Describe the rationale for selecting the best strategy.
Provide a summary or conclusion about this experience or assignment and how you may deal with conflict more effectively in the future.
You are required to complete the form using the productivity tools required by Chamberlain University, which is Microsoft Office Word 2013 (or later version), or Windows and Office 2011 (or later version) for MAC. You must save the file in the “.docx” format. Do NOT save as Word Pad. A later version of the productivity tool includes Office 365, which is available to Chamberlain students for FREE by downloading from the student portal at http://my.chamberlain.edu (Links to an external site.)Links to an external site.. Click on the envelope at the top of the page.Conflict Resolution In Nursing Essay
Follow APA format. Consult your APA manual, and consider using the APA resources provided by Chamberlain.
Write a 5-7 page paper (not including the title or References pages) using APA format that includes the following.Describe an unresolved (recurring) conflict that you experienced or observed. Identify the type of conflict.
Provide details of what happened, including who was involved, what was said, where it occurred, and what was the outcome that led you to decide the conflict was unresolved.
Outline the four stages of conflict, as described in Finkelman, and how the stages relate to your example. Decide if delegation was an issue in the conflict. Be specific.
Describe the strategies for conflict resolution and how you would collaborate with a nurse leader to resolve the conflict. Cites the course textbook and two scholarly sources.
Provide a conclusion or summary about this experience and how you may deal with conflict more effectively in the future.
Submit by the end of Week 3.
leadership and management for nurses: core competencies for quality care
You must proofread your paper. But do not strictly rely on your computer’s spell-checker and grammar-checker; failure to do so indicates a lack of effort on your part and you can expect your grade to suffer accordingly. Papers with numerous misspelled words and grammatical mistakes will be penalized. Read over your paper – in silence and then aloud – before handing it in and make corrections as necessary. Often it is advantageous to have a friend proofread your paper for obvious errors. Handwritten corrections are preferable to uncorrected mistakes.
Use a standard 10 to 12 point (10 to 12 characters per inch) typeface. Smaller or compressed type and papers with small margins or single-spacing are hard to read. It is better to let your essay run over the recommended number of pages than to try to compress it into fewer pages.Conflict Resolution In Nursing Essay

Likewise, large type, large margins, large indentations, triple-spacing, increased leading (space between lines), increased kerning (space between letters), and any other such attempts at “padding” to increase the length of a paper are unacceptable, wasteful of trees, and will not fool your professor.

The paper must be neatly formatted, double-spaced with a one-inch margin on the top, bottom, and sides of each page. When submitting hard copy, be sure to use white paper and print out using dark ink. If it is hard to read your essay, it will also be hard to follow your argument.

Conflict has been an issue for man since the dawn of civilization. In today’s fast paced world conflict, especially in the workplace, is a frequent occurrence. When that workplace is a health care environment where lives are at stake, emotions run high and collaboration with many different disciplines is required conflict often becomes a prevalent part of everyday life. Conflicts in the workplace can lead to reduced morale, lowered productivity resulting in decreased patient care and can cause large scale confrontations (Whitworth 2008). In the field of nursing whether a conflict is with a peer, supervisor, physician, or a patient and their family, conflict management is a necessary skill.
It has been estimated in a study by the…show more content…
To assure quality and to promote a culture of safety, health care organizations must address the problem of behaviors that threaten the performance of the health care team. Analysis What is conflict? Even something as basic as a universal definition for the word conflict seems to vary from source to source. A literature review focusing on conflict defined it as “the interaction of interdependent people who perceive incompatibility and the possibility of interference from others as a result of this incompatibility” (Brinkert 2010). Often times the disagreement results not from a concrete difference, but rather a difference in perception (Ellis & Abbott 2012). One of the most important factors effecting conflict management is the resolution style used. The most often used tool for classifying how conflict is managed is the Thomas-Kilmann Conflict Mode Instrument (Iglesias & Vallejo 2012). The Thomas-Kilmann Conflict Mode Instrument (TKI) was originally developed by Kenneth W. Thomas and Ralph H. Kilmann in 1974 (Kilmann, 2013). The TKI assesses a person’s behavior when they are confronted with a conflict situation. For their work Thomas & Kilmann define conflict as any situation when the concerns of two people appear to be incompatible (Thomas & Kilmann, 1974). According to the TKI when a person is in a conflict situation their behavior will go along two dimensions. Conflict Resolution In Nursing Essay

Challenges in Negotiating Conflict

Many challenges arise during conflict negotiation, particularly in the health care sector. If a conflict is approached cooperatively health care professionals will be in a position to restructure trust that will enhance professional relationships (Katz, Lawyer & Sweedler, 2010). Negative feelings and emotions are the ones, which are most likely to affect negotiations. During a negotiation, an atmosphere of anger, tension, frustration, misperceptions and polarization of the staff are the most likely factors that may affect smooth conflict resolution. These situations tend to be emotionally draining and will hinder a solution from being found in an attempt to resolve a conflict.

12 Skills Summary in Conflict Resolution

For sound and effective settlement of the conflict, it requires more than leadership and management skills. The 12 skills summary for conflict resolution would serve better in case a dispute arose in the workplace (Katz, Lawyer & Sweedler, 2010). In-depth grasp of these skills is fundamental in solving conflicts that would arise among the nurses in the health care sector. In one case for instance, in the previous job, APRN resigned after she been ordered to send a patient out to hospital but the director of nursing refused to send this patient to the hospital because he believed his respiratory distress could be managed in the facility. This case demonstrates some of the conflicts that arise from a misunderstanding between the different parties within the health sector.Conflict Resolution In Nursing Essay

One of the skills to managing such a conflict is the win-win approach which seeks to change those involved in the conflict to be problem solvers. One should understand the real need of being in there and to the need of the potential opponents being there. As is the case here, the first thing to do is to change the director of nursing and the nurse to problem solvers. The other skill is developing a creative response. Here, a negotiator needs to transform challenges into opportunities (Katz, Lawyer & Sweedler, 2010). It is about choosing consciously what can be done and affirms to extract the best from the current situation. The other skill that would be in the play during management of conflict is empathy that requires one to develop tools of communication to develop support. It calls upon the negotiator to add value to the different opinion view presented while developing these views. In additional, this skill requires that one demonstrates effective listening skills while positioning himself in the place of those involved in the conflict.Conflict Resolution In Nursing Essay

The other skill is appropriate assertiveness. It is important that the one who is managing the conflict to attack the problem and not the persons involved in it. As such, instead of attacking the nurse and the director of nursing, in this case, it would be wise to attack the conflict that arises between them. The other skill is a cooperative power which calls upon the negotiator to define the inequalities in power and analyze their effects (Katz, Lawyer & Sweedler, 2010). The other skill is in the management of emotions in which the negotiator is supposed to express fear, frustration and hurt wisely to effect change. The other skill is the willingness to resolve that demands that a negotiator to name the personal issues that could cloud the picture of the real situation. The other skill is mapping the conflict which requires that the negotiator defines the issues that are needed to chart the common concerns and needs within the conflict.

The other skill is the development of options where the negotiator is supposed to develop creative solutions by involving the parties in conflict. The other skill which is an introduction to negotiation that calls upon one to apply the best strategies for reaching an agreement. The other skill is the introduction to mediation that requires that the negotiator assists the parties involved in the conflict to move towards a solution (Katz, Lawyer & Sweedler, 2010). Finally, the other skill is the ability to broaden the perspectives so that the solutions to a conflict can be helpful to both parties.Conflict Resolution In Nursing Essay

Conclusion

Conflict will happen many times, particularly when people’s interactions are guided by rules, policies, regulations, and legislation. Conflict is an inevitable part of life. To manage those conflicts, it is important to understand the causes of conflict and how to manage it. Possessing these skills is essential to a negotiator so that a conflict can be solved amicably and in a rational manner. This will avoid turning to aggression or withdrawal. It is in a similar context that the conflict between the director of nursing and the nurse can be solved. The fact that a conflict has arisen between a nurse and director of nursing calls for negotiation since it is the best method of resolving a conflict. To resolve that conflict effectively requires the negotiator to treat everyone with respect as well as having a firm grasp of the twelve skills in conflict resolution. This way guarantees a solution to not only this conflict but to any other that may arise.Conflict Resolution In Nursing Essay

Points

This assignment is worth 200 points.

Directions

1. Read Finkelman (2016), Chapter 13: Improving Teamwork: Collaboration, Coordination, and Conflict Resolution, section on Negotiation and Conflict Resolution, pp. 324-333.Conflict Resolution In Nursing Essay

2. Observe nurses in a care delivery setting. Identify a recurring conflict with the potential to negatively impact patient care. Decide if delegation was an issue in the conflict. This should be from your practice setting or prelicensure experiences.

3. Provide details of what happened, including who was involved, what was said, where it occurred, and what was the outcome that led you to decide the conflict was unresolved.

4. Identify the type of conflict. Explain your rationale for selecting this type.

5. Outline the four stages of conflict, as described in our text, and how they relate to your example.

6. Propose strategies to resolve the conflict. Search scholarly sources in the library and the Internet for evidence on what may be effective.

7. Discuss if delegation was an issue in the conflict. Be specific.

8. Describe how you would collaborate with a nurse leader to reach consensus on the best strategy to employ to deal with the conflict.

9. Describe the rationale for selecting the best strategy.

10. Provide a summary or conclusion about this experience or assignment and how you may deal with conflict more effectively in the future.

1. Follow APA format. Consult your APA manual, and consider using the APA resources provided by Chamberlain.

2. Write a 5-7 page paper (not including the title or References pages) using APA format that includes the following.

a. Describe an unresolved (recurring) conflict that you experienced or observed. Identify the type of conflict.

b. Provide details of what happened, including who was involved, what was said, where it occurred, and what was the outcome that led you to decide the conflict was unresolved.

c. Outline the four stages of conflict, as described in Finkelman, and how the stages relate to your example. Decide if delegation was an issue in the conflict. Be specific.Conflict Resolution In Nursing Essay

d. Describe the strategies for conflict resolution and how you would collaborate with a nurse leader to resolve the conflict. Cites the course textbook and two scholarly sources.

e. Provide a conclusion or summary about this experience and how you may deal with conflict more effectively in the future.

f. Submit by the end of Week 3.

Read Finkelman (2016), Chapter 13: Improving Teamwork: Collaboration, Coordination, and Conflict Resolution, section on Negotiation and Conflict Resolution, pp. 324-333.

BELOW

There are three types of conflict: individual, interpersonal, and intergroup/organizational (MindTools®, 2014a).Conflict Resolution In Nursing Essay

· Individual conflict. The most common type of individual conflict in the workplace is role conflict, which occurs when there is incompatibility between one or more role expectations. When staff do not understand the roles of other staff, this can be very stressful for the individual and affects work. Staff may be critical of each other for not doing some work activity when in reality it is not part of the role and responsibilities of that staff member, or staff members may feel that another staff member is doing some activity that really is not his or her responsibility.

· Interpersonal conflict. This conflict occurs between people. Sometimes this is due to differences and/or personalities; competition; or concern about territory, control, or loss.

· Intergroup/organizational conflict. Conflict also occurs between teams (e.g., units, services, teams, healthcare professional groups, agencies, community and a healthcare provider organization, and so on). Sometimes this is due to competition, lack of understanding of purpose for another team, and lack of leadership within a team or across teams within an HCO.Conflict Resolution In Nursing Essay

Gets Results

A leader’s ultimate purpose is to accomplish organizational results. A leader gets results by providing guidance and managing resources, as well as performing the other leader competencies. This competency is focused on consistent and ethical task accomplishment through supervising, managing, monitoring, and controlling of the work. Conflict Resolution In Nursing Essay