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Family Engagement in Primary Healthcare.

Family Engagement in Primary Healthcare.

 

Research shows that when patients are engaged in their health care, it can lead to measurable improvements in safety and quality. To promote stronger engagement, the Agency for Healthcare Research and Quality (AHRQ) is developing a guide to help patients, families, and health professionals in primary care settings work together as partners to promote improvements in care. Family Engagement in Primary Healthcare.

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Interventions

The Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families is a compilation of evidence-based best practices for improving patient safety through patient, family, and caregiver engagement. This comprehensive guide provides primary care practices with four strategies that they can adopt to improve patient safety. The strategies have pair-tools for clinicians, practice staff, and patients and their families. A practice may choose to adopt one or all of the strategies. Family Engagement in Primary Healthcare.

The four strategies and the materials to support adoption of each are:

Teach-Back: a technique for health care providers to ensure that they have explained medical information clearly so that patients and their families understand what is communicated to them.

Be Prepared To Be Engaged: a toolkit to help patients and their families prepare for and become more fully engaged in their medical appointments—to be ready for the appointment, to speak up, to ask questions, to take notes. Family Engagement in Primary Healthcare.

Medication Management: a strategy for engaging with patients and caregivers to create a complete and accurate medication list using the brown bag method. A complete and accurate medication list is the foundation for addressing medication reconciliation and medication management issues. These tools will also help to identify risks for an adverse drug event, such as overdosing, underdosing, or missing medications, or other important contextual factors limiting adherence. Family Engagement in Primary Healthcare.

Warm Handoff: a transfer of care between two members of the health care team, where the handoff occurs in front of the patient and family. This transparent handoff of care allows patients and families to hear what is said and engages patients and families in communication, giving them the opportunity to clarify or correct information or ask questions about their care. Family Engagement in Primary Healthcare.

The Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families (the Guide) is a resource to help primary care practices partner with patients and their families to improve patient safety. The Guide is composed of materials and resources to help primary care practices implement patient and family engagement to improve patient safety. Family Engagement in Primary Healthcare.

Breakdowns in patient safety in primary care are real. An environmental scan on the topic identified several key threats to patient safety amenable to improvement through patient and family engagement. Errors in diagnosis, breakdowns in communication, unsafe medication practices, and fragmentation of care all contributed to poor patient safety in primary care settings. Patient and family engagement in primary care helps forge trusting relationships that promote safety. Family Engagement in Primary Healthcare.

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